Casino Shuttle Service Guarantee
Except for uncontrollable weather and/or traffic delays...
We will issue you a Complimentary Round-Trip Voucher for a future Casino Shuttle trip
if we are not at our pickup location within 15 minutes of the scheduled departure time,
or if you are already 'onboard' and get delayed more than 45 minutes.
(ASK DRIVER FOR DETAILS, SUBJECT TO LIMITATIONS BELOW)
SAFETY IS #1 CONCERN - Safety is our primary concern, and will always supersede any strict adherence to our published time schedule. This means that unforeseen mechanical issues or driver scheduling issues may occur from time to time, causing delay and minor inconvenience.
DELAYS OUTSIDE OF OUR CONTROL - Delays caused by heavy traffic, road construction or repair, and/or weather do take place at times. We do not offer Complimentary Round-Trip Vouchers for these delays.
BE READY EARLY – DON'T MISS THE BUS - If you are not prepared to board the shuttle, with your pre-purchased ticket in hand, at least 5 minutes prior to the scheduled departure time, you may not get a seat on that shuttle. It takes time to complete your transaction, and we will not delay the departure causing inconvenience to those who were on time. We do not offer Complimentary Round-Trip Vouchers if you miss the bus. (We suggest you arrive at least 10 minutes prior to scheduled departure times.)
"SEATS ARE FIRST COME, FIRST SERVE" - If a shuttle is full, you may depart at the next available time. We do not offer refunds or Complimentary Round-Trip Vouchers if the bus is full and you need to wait for the next one.
IF SHUTTLE APPEARS TO BE MORE THAN 15 MINUTES BEHIND SCHEDULE,
CONTACT US FOR "REAL TIME" SCHEDULE UPDATES
- Call for updated recordings;
- 1-877-RAMBLIN (1-877-726-2546) Ext. 777, then
- Ext 1 for Cripple Creek, or
- Ext 2 for Black Hawk / Central City
- Scan the QR code on the back of your return ticket for updated schedules & live updates
Additional questions, concerns, compliments or complaints may be submitted in writing to;
Casino Shuttle by Ramblin Express
7330 W 52nd Avenue, Arvada, CO 80002
Or email us at: email@example.com