Casino Shuttle Service Guarantee


"Notwithstanding uncontrollable weather and/or traffic delays, we will issue you a Full Refund or a Complimentary Pass for a future Casino Shuttle trip if we are not at our pickup location within 15 minutes of the scheduled departure time or if you are already 'onboard' and get delayed more than 45 minutes."

(ASK DRIVER OR TICKET AGENT FOR DETAILS, SUBJECT TO LIMITATIONS BELOW)

 

SAFETY IS #1 CONCERN - Safety is our primary concern, and will always supersede any strict adherence to our published time schedule.  This means that unforeseen mechanical issues or driver scheduling issues may occur from time to time, causing delay and minor inconvenience.

DELAYS OUTSIDE OF OUR CONTROL - Delays caused by heavy traffic, road construction or repair, and/or weather do take place at times.  We do not offer refunds or Complimentary Passes for these delays.

BE READY EARLY – DON'T MISS THE BUS - If you are not prepared to board the shuttle, with your pre-purchased ticket in hand, at least 3 minutes prior to the scheduled departure time, you may not get a seat on that shuttle.  It takes time to complete your transaction, and we will not delay the departure causing inconvenience to those who were on time.  We do not offer refunds or Complimentary Passes if you miss the bus.  (We suggest you arrive at least 10 minutes prior to scheduled departures.)

"SEATS ARE FIRST COME, FIRST SERVE" - If a shuttle is full, you may depart at the next available time.  We do not offer refunds or Complimentary Passes if the bus is full and you need to wait for the next one.

 

IF SHUTTLE APPEARS TO BE MORE THAN 15 MINUTES BEHIND SCHEDULE,
CONTACT US FOR "REAL TIME" SCHEDULE UPDATES

  1.  Call for updated recordings;
    - 1-877-RAMBLIN (1-877-726-2546) Ext. 777, then
    - Ext 1 for Cripple Creek, or
    - Ext 2 for Black Hawk / Central City


  2. Call 24-hour Dispatch
    - 303-572-8687 x4 (Denver)
    - 719-590-8687 x4 (Colorado Springs)


Additional questions, concerns, compliments or complaints may be submitted in writing to;
Attn: Casino Shuttle
Ramblin Express, Inc.
5401 East 48th Avenue, Denver, CO 80216
Or email us at: feedback@casinoshuttle.com